Complaint Handling

Do you have a concern or want to make a complaint?

CCA aims to provide a service that meets the needs of each of our consumers and we strive always for the highest standard of care.  We recognise, however, that issues can occur so it is important to have a way for people to raise their concerns in a constructive and safe way.  We have in place a Complaints Scheme to deal with internal and external complaints.

If you have a concern about the care you or someone else is receiving, it is important that you talk about it.  Complaints can help us to improve the services and quality of care that we provide to you or your loved one. Resolving one complaint can help other people too.

There are two methods of raising complaints.  We would at all times prefer to be able to help you directly and quickly with your complaint using our own internal scheme.  Alternatively you may prefer to raise your complaint externally through the scheme in place via

Aged Care Complaints Commissioner phone 1800550552 or

write to

Aged Care Complaints Commissioner

GPO Box 9848

Sydney 2000



  For more information on either of these methods please click on the relevant page for you.