Privacy Policy
For information about how St Agnes’ Catholic Parish protects your personal information, please refer to the relevant section below.
Your privacy at St Agnes’ Catholic Parish
St Agnes’ Catholic Parish is committed to managing your personal information in an open and transparent way, protecting the personal information we collect and meeting our privacy obligations under various laws. This page explains how we meet these obligations.
St Agnes’ Catholic Parish is a provider of aged and home care services, and retirement living. The information we collect, use and share depends on what services you are receiving or how you are engaged with us. For each of the services we provide, we set out below the kinds of information we collect and how we use and share it.
For information about leadership and governance of St Agnes’ Catholic Parish, visit Legal and Governance | St Agnes’ Parish (stagnesparish.org.au).
Information St Agnes’ Catholic Parish collects, uses and shares
Residential aged care
Personal information collected by St Agnes’ Catholic Parish
St Agnes’ Catholic Parish collects personal information in order to provide residential aged care services and to comply with the Aged Care Act 1997 (Cth).
If there is information about you that you do not want collected, please tell us. This may affect the fees and charges you are required to pay and the services we provide. We will talk to you about any consequences of not providing this information.
St Agnes’ Catholic Parish usually collects the following kinds of information about residents:
- name, address, phone number and date of birth.
- information provided by Aged Care Assessment Teams.
- health information, including information provided by GPs, specialists and hospitals.
- next of kin or authorised representative.
- financial information such as income, assets and pension status.
- Medicare number and pension number.
CCTV is also installed in public areas at our residential care homes.
We will usually collect personal information directly from residents or their authorised representative. Sometimes we may collect personal information about residents from other people, such as GPs or the Aged Care Assessment Team.
How St Agnes’ Catholic Parish uses personal information
We use personal information to provide residential aged care services and to comply with the Aged Care Act 1997 (Cth). We may also use personal information for related purposes such as administration, training, assessments and reviews, or other purposes permitted by law.
Personal information that St Agnes’ Catholic Parish shares
St Agnes’ Catholic Parish may disclose personal information about residents to assist with their care. Examples include giving information to:
- third parties who are involved in the provision of our services, including subcontractors.
- a resident’s GP, specialist or other healthcare provider.
- a hospital where a resident is being treated.
- another residential aged care home if the resident moves to that home.
We are also required by law to share certain information, for example to the Commonwealth Department responsible for aged care services.
Home care
Personal information collected by St Agnes’ Catholic Parish
St Agnes’ Catholic Parish collects personal information in order to provide home care services.
If there is information about you that you do not want collected, please tell us. This may affect your fees and charges and the services we provide. We will talk to you about any consequences of not providing this information.
St Agnes’ Catholic Parish usually collects the following kinds of information about clients:
- name, address, phone number and date of birth.
- health information, including information provided by GPs, specialists and hospitals.
- details of your next of kin, carer or preferred contact person.
- financial information such as your income, expenses and pension status.
We will usually collect personal information directly from clients or their carer.
Sometimes we may collect personal information about clients from other people, such as GPs or an Aged Care Assessment Team.
How St Agnes’ Catholic Parish uses personal information
We use personal information to provide home care services. We may also use personal information for related purposes such as administration, training, assessments and reviews or other purposes permitted by law.
Personal information that St Agnes’ Catholic Parish shares
St Agnes’ Catholic Parish may disclose personal information about clients to assist with their care. Examples include giving information to:
- third parties who are involved in the provision of our services, including subcontractors.
- a client’s GP, specialist or other health care provider.
- a hospital where a client is being treated.
We are also required by law to share certain information, such as to the Commonwealth Department responsible for aged care services.
Retirement living
Personal information collected by St Agnes’ Catholic Parish
St Agnes’ Catholic Parish collects personal information in order to provide accommodation and services to people living in our independent living units and villas.
If there is information about you that you do not want collected, please tell us. This may affect your fees and charges and the services we provide. We will talk to you about any consequences of not providing this information.
St Agnes’ Catholic Parish may collect the following kinds of information about residents:
- name, address, phone number and date of birth.
- financial information required to enter into a retirement village or service agreement.
- medical and other information required for an emergency contact, including next of kin or authorised representative.
- in some cases, information to re-let a villa (such as bank account details for refunds).
We will usually collect personal information directly from residents.
How St Agnes’ Catholic Parish uses personal information
We use personal information to provide accommodation and services to residents. We may also use personal information for related purposes such as administration or other purposes permitted by law.
Personal information that St Agnes’ Catholic Parish shares
St Agnes’ Catholic Parish may share personal information about residents with:
- third parties who are involved in the operation and maintenance of our retirement villages including subcontractors.
- agents and solicitors involved in purchasing or selling a villa.
St Agnes’ Foundation
Personal information collected by St Agnes’ Foundation
St Agnes’ Foundation may collect information from you if you have:
- donated via the St Agnes’ Catholic Parish website
- donated to a St Agnes’ Foundation appeal, event or program.
St Agnes’ Foundation usually collects a donor’s name, address, phone number, email address and date of birth. If you are a regular donor, we may also collect your credit card details. If you have made a bequest to the Foundation, we may collect the details of your legal representative.
If you do not want St Agnes’ Foundation to collect your details, please tell us.
How St Agnes’ Foundation uses personal information
St Agnes’ Foundation uses personal information to support fundraising for St Agnes’ Catholic Parish. We may also use personal information for related purposes such as administration or other purposes permitted by law. St Agnes’ Foundation may send you information such as updates, newsletters, information about special fundraising initiatives or fundraising appeals.
Personal information that St Agnes’ Foundation shares
St Agnes’ Foundation may share personal information about donors with third parties who are involved in the operation of the Foundation for example, a mailing company or for other purposes as permitted by law.
St Agnes’ Foundation does not share or sell donor lists or information.
Other activities
St Agnes’ Catholic Parish also collects personal information from other people, such as job applicants, employees, volunteers and contractors.
Personal information collected by St Agnes’ Catholic Parish
The information St Agnes’ Catholic Parish collects depends upon the type of relationship we have with you. This may include:
- contact and other personal details
- work history and referee checks
- tax file number
- bank account details
- medical history (where relevant)
- police check and working with children check
- professional registrations (where applicable).
CCTV is also installed in public areas at a number of St Agnes’ Catholic Parish sites.
How St Agnes’ Catholic Parish uses personal information
St Agnes’ Catholic Parish uses the personal information it collects in order to run our organisation. We may also use personal information for other purposes as permitted by law.
Personal information that St Agnes’ Catholic Parish shares
St Agnes’ Catholic Parish may share personal information about people in the course of its operations. Examples include providing information:
- to third parties who are involved in the provision of our services, including organisations who undertake police checks and working with children checks.
- to referees.
- where required by law, for example to the Australian Tax Office.
General information
Storage and protection
Personal information is stored in paper or electronic records. Information may be stored on site or off site in secure locations.
St Agnes’ Catholic Parish protects the personal information it collects. We do this through:
- confidentiality requirements on the use of information by St Agnes’ Catholic Parish employees and contractors.
- relevant workplace policies and procedures.
- security measures to prevent unauthorised access to our computer systems.
- controlling access to record storage areas.
How to access your information?
You have a right to ask:
- For access to information that we hold about you
- That we correct information we hold about you
If you ask, we must give you access to your information (for example, we can arrange for you to view your records with a member of our staff) and take reasonable steps to correct it if we consider it is incorrect unless there is a law that allows or request us not to. If you wish to make a request to access the information we hold about you; you should make a request by contacting us or speaking to a member of our team. We always aim to respond within 30 days.
We will notify you in writing and explain our reasons if we refuse to give you access to, or correct, your personal information.
How to contact us with questions?
If at any time our purpose for collecting your personal information is not clear, please raise your concerns with the person collecting your information or contact us at privacyinformation@stagnesparish.org.au. We will respond within a reasonable period and, where possible, in the manner requested.
If the matter is not resolved to your satisfaction, you can contact the Australian Information Commissioner’s hotline on 1300 363 992 or on +61 2 9284 9749 from outside Australia. Alternatively, you can send written enquiries to enquiries@oaic.gov.au or GPO Box 5218 Sydney NSW 2001.
Australian Information Commissioner
Phone: 1300 363 992
Website: Privacy complaints – Home (oaic.gov.au)
How to contact us
Privacy Officer
St Agnes’ Catholic Parish
PO Box 1736
Port Macquarie NSW 2444
Ph: 02 6588 7444
Email: privacyinformation@stagnesparish.org.au
